BASIC QUALIFICATIONS

Education:

• Bachelor’s degree in a related field.
• Coursework and/or certifications relating to learning management system administration, Association of Talent Development (ATD) certifications such as CPTD, APTD, E-learning Instructional Design), preferred

Experience:

• Three (3) years of experience in a similar role.
• Experience with course design and development, preferred.
• Experience with multiple web design technologies, such as HTML, preferred.
• Equivalent combination of education and experience, acceptable.

Knowledge and Skills:

• Solid technical skills including understanding of directory, file structures, and systems.
• Strong problem-solving skills in order to support and maintain quality Learning & Development outputs.
• Ability to provide Tier 2 support for employees, contractors, and external learners, monitoring and resolving support issues.
• Ability to collaborate with others across all organization levels as well as vendors.
• Ability to gain new technical skills quickly.
• Demonstrable work products or portfolio highlighting a diverse breath of e-learning course development projects.
• Strong working knowledge of MS Office, Excel and PowerPoint are required.
• Strong working knowledge of Captivate and Storyline
• Ability to manage a large and diverse number of technical tasks and issues with tact and persistence.
• Excellent written and verbal skills for the purpose of documentation development, editing and communication.
• Ability to develop alternative plans when faced with obstacles or setbacks.
• Highly detail oriented, self-motivated and self-managed.
• Exceptional customer service, organizational, and communication skills
• Ability to manage multiple deadlines.

SpecialtyCare is an Equal Opportunity and Affirmative Action Employer - Employment at SpecialtyCare is At-Will