Help Desk Analyst
- 📅
- 2100000E Requisition #
Requirements
·
One year certificate
from college or technical school; or three to six months related experience
and/or training; or equivalent combination of education and experience.
·
Two or more years of
experience in hardware, software, and network troubleshooting, or equivalent training
and/or education are necessary.
·
Minimum of two years of Help Desk experience. Customer
service training and/or experience are beneficial.
·
This position requires
handling confidential information in an appropriate manner. Customer
interactions must be handled with diplomacy and tact. Individual must be able
to gauge the customer's technical ability and communicate with them in
appropriate technical or non-technical language in a non-condescending manner.
·
This position involves
projects and/or assignments requiring considerable decision-making authority
regarding procedures, plans, and schedules. Although there are sometimes
problem-solving guidelines for particular problems, there are no existing
procedures or instructions for those problems. The incumbent is on their own in
solving problems and determining satisfactory solutions. Ability to work
independently or in a team setting is necessary.
·
Must be able to learn
and support new and fast-changing technologies.
·
Excellent interpersonal
skills.
·
Good work habits under
pressure.
·
Familiarity with a wide
range of standard office automation products is a must.
·
High energy level.
·
Detail oriented.
·
Team player.
Recommended Experience
·
Windows 7/10 (Pro or
Enterprise)
·
MAC OS X
·
Office 2010/2013/2016
·
DirectAccess/Cisco
AnyConnect VPN
·
HP, Dell, and Lenovo
laptop/desktop repair
A+,
Network+, Microsoft, or other industry specific certifications are considered a
plus.
SpecialtyCare is an Equal
Opportunity and Affirmative Action Employer.
Employment at SpecialtyCare
is At-Will.