Area Clinical Manager

Passionate, driven people dedicated to making a difference in healthcare.

SpecialtyCare continues to grow and we’d like you to grow with us. Our clinicians and technicians participate in over 500,000 procedures each year in 45 states, the District of Columbia, and Puerto Rico. We serve more than 1,200 hospitals and health systems supporting more than 13,500 surgeons. By participating in such a large number of surgeries and by working with world-class surgeons, we are the most experienced provider of outsourced clinical services in the industry. We are always interested in building our team by hiring and training smart, dedicated people who share our values and our commitment to excellence.

As the Area Clinical Manager for ATS/MIS you will manage staff, productivity, scheduling, inventory, physician relations, customer relations, and clinical activities for multiple accounts in the North East Region. You will be responsible for achieving targeted quality outcomes and performing clinical services on an interim basis.  

• Provides direct management and leadership to Clinical Managers and clinical associates for all operations in the assigned Market to:  
  o    Coordinates with Clinical Manager the scheduling of clinical associates, including vacation scheduling and interim coverage.
  o    Manages productivity, labor and the budget to meet or exceed targets.
  o    Directs clinical activities to meet or exceed targeted quality outcomes. 
  o    Monitors equipment operations and maintenance requirements.
  o    Development of Clinical Manager as lead manager at the account(s) or program(s) for customers, physicians, vendors, and the Director of Operations.
  o    Manages inventory and equipment practices.
  o    Ensures that appropriate capital equipment and disposable inventory is ordered, stocked and available for all procedures.
  o    Oversees the required documentation of procedures performed for medical and billing record purposes.
  o    Monitors credentialing files for associates. 
  o    Manages the implementation of new or modified information systems, policies, procedures or guidelines.  
  o    Participates in appropriate hospital committees for demonstration of quality (e.g. blood management, and process/outcome improvement). Presents data to these committees and the surgeons on at least a quarterly basis.
  o    Develops and implements corrective action to address clinical, credentialing or operational issues such as charge capture, time reporting, quality reporting, information systems, and inventory management.
  o    Be visible in hospital Operating Rooms; participate in cases when and where necessary to support service levels; observe technical staff to assure adherence to SC standards and protocols.
  o    Area reporting for quality of programs, asset management, staffing and recruiting, local leadership, budget variances and customer account service growth.
• Builds relationships with physicians, operating room staff, and customers including hospital administrators, and hospital materials management and billing employees to:
  o    Meet contractual requirements;
  o    Resolve clinical, credentialing or operational issues;
  o    Maintain client satisfaction;
  o    Retain and grow account(s) or program(s); and 
  o    Market new services.
• Manages employment activities of clinical associates in the Area that may include but not be limited to the following areas: 
  o    Recruit, interview and hire new associates;
  o    Develop associates through orientation, training and education;
  o    Appraise and reward performance;
  o    Manage employee relations issues;
  o    Develop and manage open communications;
  o    Conduct regular associate meetings; and 
  o    Manage change.
• Manages the start-up of a new account or program, or new service line at an existing account or program.  
• Performs clinical services on a regular basis and has credentialing privileges at the account or program(s).
• Directly manages the Clinical Managers and indirectly manages clinical associates for the assigned Market.
• Fills in for Clinical Managers for PTO, Sick, and High Volume days when necessary.  
• Approves time reporting and expenses for direct reports.
• Maintains manager’s file for direct reports.
• Participates in Monthly team management meetings when available.
• Live the SpecialtyCare Values – Integrity, Teamwork, Care & Improvement.